I just read an interesting post titled “Too small to fail” by Seth Godin. Key points one could take from the post:

• Keep your accounting system clean and simple. More like the way baniyas run their shop i.e. tracking the cash flowing into the cashier’s drawer and the cash going out of it.
• Don’t have too many layers between the customer and the executive. This makes sure you retain more customers because the decision-maker is able to hear them first-hand.